For the last three weeks I have been working off my crappy laptop as the graphics problems on new and shiny laptop still persisted despite replacing both the motherboard and the LCD. I could have taken yet another day off from work to have a tech come to my house, and strangely that didn't appeal! Dell has informed me through a telephone bot that my laptop has been fixed and shipped.
This is the last Dell I will own. I know that Dell was proudly patting themselves on the back when they decided on this business model where they conduct all their business via telephone, email, and/or mail, however, now you have apple and their stores RAKING it in with their various products, and who is laughing now? Stores are designed to seduce people into buying products. Get it? No amount of pretty graphics are going to get me to buy a product. However, I walk into a store and I see it and it's pretty and it works and there is somewhere I can bring it when it doesn't work...
I know there is a group of people who despise Jobs and his arrogance and the whole Mac aura (I'm married to one), however, what is indisputable is that they know how to run a business and they have a product that works. I like my overlords to be competent. It's *incompetent* megalomaniacs that drive me crazy. Oh, FB, that means you. Latest privacy fail? Who is surprised?
To whit, the telephone bot read off my tracking number for FedEx and my fix-it ticket number so quickly that I had to listen to that phone message five times to get all the numbers down correctly. Dell, you've lost me as a future customer. Every single exchange in this process has been cumbersome and irritating and no amount of polite emails from your no doubt beleaguered staff will make a difference.